Service
We will try to give you the best service - supplying you with what you have ordered on time and in good condition. If for any reason we should fail to live up to your expectations do please let us know - we want you to enjoy the books, videos, CDs or other items that you buy from us.
Communication
If your order has a 'from' e-mail address we will acknowledge your order and notify you when shipment is made (On the many orders we ship the same day, this is the same message!).
Our catalogue is expanding all the time, and occasionally supply of some items might be limited. We will do all we can to reflect the supply situation in the information we provide.
Post and packing is calculated on the total order value on the order form.
Credit Card Processing
Credit card details are not retained on our website, and the order e-mail is encrypted when submiited. We will not debit your credit card until an order is despatched.
Returns
If the product you have bought from us is faulty or damaged please return it to us for a replacement or refund. We will refund your postage costs to return the item.
We want you to be happy with your purchase, so if you decide to return an item to us we will refund the purchase cost (but not postage). Please note that videos and CDs are non-returnable unless faulty when a replacement will be issued.
Payment from Outside the UK
Payment may be made by cheque or credit card. If you are paying by cheque from outside the UK, we must receive a bank draft or money order in sterling drawn on a UK bank, payable to Transport Diversions.
Data Protection
Order details will be retained on our database for processing purposes. If you do not wish to receive further information on transport publications, please check the box on the order form before sending it to us.
Trades Description Act
Every effort has been made to correctly describe the items in our catalogue. Where opinions are expressed about a product, these are those of the writer and are quoted in good faith. If you have comments or opinions on our products we will willingly take these into account.
Value Added Tax
Many of our products are zero rated for VAT purposes. For others, VAT is included in the price shown.
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